Your Additional Protection when Purchasing Märklin Products.
There are situations that you would rather not experience. Despite this, it is good if you are optimally protected for this situation. Claims also belong to these situations. A new product unfortunately no longer works. What can you do now?
In this case, the lawmakers addresses the seller. An additional possibility is offered by Märklin: the manufacturer's warranty.
With it, you have the possibility of going directly to the manufacturer and having him carry out the repair or the exchange of the product. The following points are very important here:
- This manufacturer's warranty is valid from the date of purchase for the product from an authorized Märklin specialty dealer. The warranty card filled out completely or the purchase receipt can be used as proof. Purchase receipts from any other commercial or private reseller may not be used for this purpose. You can check in the dealer search area on our websites for Märklin, Trix, and LGB, whether the dealer of your choice is actually an authorized dealer. You can find the addresses for non-German dealers at www.maerklin.com.
- The manufacturer's warranty cannot be used for all possible damages to a model. It therefore comprises claims that can be traced back to defects in manufacture, design, or materials. Incomplete products, shipping damage between the dealer and the customer, or damaged packaging therefore are not covered by the manufacturer's warranty and can therefore understandably be submitted only to the dealer for a claim.
Buying from an authorized specialty dealer therefore offers not only the guarantee of receiving good advice and comprehensive service, but also reduces the danger of being saddled with the costs arising out of possible subsequent claims.